EXPERIENCE
RECENT PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER, BURKE'S RESTORATION-FLEET RESPONSE, POST FALLS, ID (JANUARY 2024 to PRESENT)
Manage the day-to-day operations for the mitigation department, the reconstruction department, the office manager, the janitorial manager, and the cleaning team manager.
This includes the professional development and accountability for those who directly report as well as their direct reports, weekly staff meetings, and monthly WIP meetings.
Develop and assist the department managers and ensure the branch's overall performance is profitable, properly staffed, and maintains a positive reputation with the community.
Mitigation
Responsible for developing the mitigation department manager in the following areas:
Weekly one-on-ones.
Ensure daily huddles and weekly training events take place.
Ensure equipment and staff are aperationally ready.
Ensure large losses are properly identified and that I am available for assistance, as needed.
Ensure files are properly documented and managed.
Ensure SOPs are maintained and gross margins are attained with adherence to company standards.
Ensure staff needs are met and team members are held accountable to our standards.
Reconstruction
Responsible for developing and mentoring the reconstruction department manager in the following areas:
Ensure you execute weekly one-on-ones with the project manager and that they are also developing their superintendents with one-on-ones.
Ensure daily huddles are exercised in a professional manner.
Ensure that the reconstruction team is on schedule and on budget.
Ensure the reconstruction team is properly staffed and trained to manage the available work.
Ensure the project manager is selling the appropriate reconstruction projects and that they are properly scoped.
Administration / Janiorial
Responsible for developing and mentoring the department manager in the following areas:
Conduct weekly one-on-ones with your department manager. Assist them with achieving a minimum department gross profit.
Ensure that the workflows for all restoration departments are followed. Also, empower the manager to manage such workflows.
Ensure that all delinquent accounts do not exceed 90-days. If any approach the 90-day deadline, please ensure that leins are in place.
Ensure that deposits are being collected and draw schedules are executed properly.
Ensure that new janitorial opportunities are vetted.
Manage the EMACS, the software link to state contracts.
Ensure that maintenance and accountability of janitorial supplies and equipment is met.
Ensure that there is an escalation procedure for customer complaints. Review the janitorial account list quarterly (at a minimum) and assist with decisions to increase pricing annually for the commercial accounts.
Support and encourage quarterly janitorial meetings.
RECONSTRUCTION MANAGER, BURKE'S RESTORATION-FLEET RESPONSE, POST FALLS, ID (MAY 2023 TO DECEMBER 2023)
Promoted to General Manager (See Above)
PROJECT MANAGER, JRCC-FLEET RESPONSE, WENATCHEE, WA (AUGUST 2020 to MAY 2023)
Oversee operations for the assigned region to restore and repair homes on time and on budget after homes have been damaged. All work must maintain a high level of quality while maintaining customer satisfaction at a time when customers are most vulnerable.
Identify resource requirements for various projects and take necessary steps to hire field personnel or sub-contractors per the project schedule.
Manage construction staff and sub-contractors effectively to execute assigned projects within time and budget.
Recruit and train field employees. Perform quarterly assessments of employee goals and training progress.
Develop standard processes and documentation required for project executions.
Direct point of contact for all customer inquiries, complaints, insurance, and warranty work. Handle all communications in a timely and professional manner.
Establish short and long-term individual employee, project team, and project goals and objectives that align with the company’s mission and overall objectives.
Review and revise quality control processes to meet customer and management expectations.
Coordinate proactively with cross-functional teams to maximize productivity and profitability.
Prepare project estimates, budget, and schedule.
Support and execute change management activities within and outside of the project scope.
Provide weekly safety training at team meetings and ensure safe practices are followed to create healthy and positive work environments in our facilities and job sites.
Prepare and submit weekly and monthly project status reports to clients and executive management.
Maintain complete and accurate documentation of project tasks (including electronic files and insurance documentation).
BUSINESS EXECUTIVE, PROJECT MANAGER and CONSTRUCTION CONSULTANT (INDEPENDENT), RHETT HOFFMEISTER, UNITED STATES OF AMERICA (2007 to 2020)
20+ years of estimating and project management experience project managing and coordinating more than 20 simultaneous projects (residential, commercial, and industrial) from start to finish. Coinciding years of business executive experience.
Consulted on or performed as construction project manager on projects in 38 states.
Consulted on or wrote construction plans for projects in 9 foreign countries.
Designed patents, performed research and development, and created manufacturing plans for multiple water systems.
Consulted on/or project managed Thorium (Molten Salt) Reactors, Rare Earth Mines, Waste-to-Energy Plants, and Hydrogen Power Plants, to name a few.
Familiar with Historical Rehabilitation Projects.
Familiar working with indigenous groups, including tribal nations and sovereign nation leaders.
Demonstrated knowledge of residential, commercial, and industrial building construction design, rules, regulations, quality standards, methods, materials, systems, market conditions, and trade practices.
Coordinated and directed construction-related activities and personnel, including supply vendors and sub-contractors.
Analyzed, managed, and mitigated risk through all phases of planning and project phases.
Knowledge of estimating and project management software - the ability to learn any software system.
Strong computer skills, including email and project management software and Gantt charts.
Ability to walk a job site, climb ladders, lift heavy objects, and scale multi-floor scaffolding. Ability to operate and drive all types of machinery, including forklifts, tractors, and all construction-related machinery.
Experience presenting proposals to potential clients and holding update meetings with current clients.
Demonstrated in-depth understanding of all projects to procure materials and equipment as appropriate.
Experienced at completing and managing all change orders, RFIs, submittals, etc.
Experienced in ensuring all project team members are fully informed of project details and information.
Experienced in ensuring contractual conditions of quality and performance are met.
NOTE: Ceased consulting during Covid (2020).
OTHER PROFESSIONAL EXPERIENCE
OWNER CEO/PRESIDENT/PUBLISHER, RHEMALDA PUBLISHING, MOSES LAKE, WA (2007 - Present)
Own and operate RHEMALDA PUBLISHING simultaneously while fulfilling project management independent contracts.
Selected books for publication, ensuring each book supports the corporate vision and meet industry standards of excellence.
Oversee the storyline and content editing, line editing, and copy editing of manuscripts. Interacting directly with authors in revising and polishing their work.
Oversee and supervise the work of a team of specialists that includes multiple levels of editors, graphic artists, photographers, lawyers, accountants, clerical staff, and marketing personnel.
Responsible for the project timeline and delivery of the books. This often includes simultaneous supervision of 18 book projects spanning 12 months. Within that time period are deadlines that need to be met regarding content review, layout, cover design, and delivery to the printers.
As the publisher, I must establish solid relationships with trade publications, newspapers, and radio/TV representatives for marketing and publicity purposes.
Responsible for ongoing interface with distribution channels such as Ingram, Baker and Taylor, and Independent Publishers Group as well as bookstore chains like Amazon, Borders, and Barnes and Noble.
PROJECT MANAGER, PANUSH CONSTRUCTION, CENTRALIA, WA (2007-2008)
Responsible for submitting a completed bid to an existing or prospective client, on time and within budget.
Responsible for ensuring that all of the client's questions have been answered as fully as possible and that the organization has given itself the best possible chance of success.
Oversaw 10 to 12 simultaneous construction projects from start to finish.
Performed a key role in project planning, budgeting, and identification of resources needed.
Created the teams, developed the objectives/goals of each, and assigned individual responsibilities.
Project accounting functions including managing the budget, tracking team expenses, and minimizing exposure and risk in the project
Ensured that construction activities moved according to the predetermined schedule.
Devised the project work plans and made revisions when the need arose.
Communicated effectively with the contractors responsible for completing various phases of the project.
Coordinated the efforts of all parties involved in the project, which included the architects, consultants, contractors, sub-contractors, and laborers.
Monitored the progress of the construction activities on a regular basis and held regular status meetings with all of the sub-teams.
Maintained strict adherence to the budgetary guidelines, quality and safety standards.
Made periodic inspections of construction sites.
Ensured project documents were complete.
Identified the elements of project design and construction likely to give rise to disputes and claims.
Served as a key link with the clients and reviewed the deliverable prepared by the team before passing on to the client.
CLERK-TREASURER, CITY OF SOAP LAKE, SOAP LAKE, WA (2006-2007)
Conducted the daily business activities of the city including financial management and statutory clerk functions.
Responsible for preparing the budget and implementing city policies.
Maintained records of all council proceedings, handled correspondence on behalf of the city, prepared agendas, and executed any assignments given by the council.
Official responsibility for accounting for all receipts and disbursements in regard to city funds.
Prepared a variety of financial records and was responsible for payroll and investments.
Assisted the Volunteer Fire Department as needed.
ASSISTANT STATE AUDITOR, WASHINGTON STATE AUDITOR’S OFFICE, WENATCHEE, WA (2003-2006)
Responsible for planning and conducting risk-based financial, accountability, and legal compliance audits of Washington state agencies and local governments.
Performed special investigations pertaining to citizen concerns and/or fraud investigations.
Mentored and reviewed the work of in-training level staff.
Responsible for providing professional and technical advice on a range of audit issues.
Responsible for the completion of audits within approved budgets and timetables.
ASSISTANT MANAGER, ENTERPRISE RENT-A-CAR, SPOKANE, WA (2002-2003)
Responsible for the analysis of account activity reports.
Responsible for marketing to the local corporate organizations.
Responsible for managing and motivating the branch to gain additional corporate leads and ensuring that the existing accounts were satisfied.
Responsible for accounts receivable/receipts, end-of-month reports, the performance of BIN Source Audits, rental of units, writing contracts, customer service, marketing, callbacks, new employee training, and problem-solving.
Received the February 2003 “Marketing Madness Award” for attaining the highest number of new corporate accounts. During the same timeframe, I led the Downtown Spokane region to win the “Corporate Cup”. This was the first time that the “Corporate Cup” was ever won by an Eastern Washington region.